Return & Refund Policy

At Perfect Collections, we strive to deliver high-quality products to our customers. Please read our policy carefully before making a purchase.

❌ No Return Policy

We follow a strict no return and no exchange policy.
Once a product is delivered, it cannot be returned or exchanged for reasons such as:

  • Size issues
  • Change of mind
  • Color variation
  • Personal preference

✅ Damaged Product Claims

We only accept return/replacement requests if the product is damaged.

To be eligible:

  • You must record a clear unboxing (opening) video
  • The video must start before opening the package
  • The damage must be clearly visible in the video
  • The video should be continuous (no cuts or edits)

📩 How to Request

If you receive a damaged product:

  1. Contact us within 24 hours of delivery
  2. Share the unboxing video along with your order details
  3. Send it via:

🔁 Resolution Process

  • Once verified, we will provide:
    • Replacement of the same product, OR
    • Refund (if replacement is not available)
  • Refunds (if applicable) will be processed within 5–7 business days

⚠️ Important Notes

  • Claims without a proper unboxing video will not be accepted
  • Requests after 24 hours of delivery will not be considered
  • Slight color differences due to lighting/screen settings are not considered defects

💬 Need Help?

If you have any questions, feel free to contact us. We’re always here to help!

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